By confirming your reservation with HOS Premium Services, you are agreeing to the following House Rules. In order to ensure an exceptional experience for all guests and staff, please read and follow the following house rules.

Prior to confirming your reservation

HOS Premium Services requires all guests to provide a valid photo identification. The person whose name is on the reservation must be the person to check-in and they must be age 21+.

No Unregistered Guests

We know this is Miami and people love to have a good time… while we always encourage that, only guests that have been listed in the original booking reservation and pre-approved by your host, are allowed to access the property.

Respect Thy Neighbor

While we encourage all guests to enjoy their stay, we ask that guests remain courteous and respectful to all neighbors and staff.

Check Out Is 11 am

We know you’ll love your stay so much that you won’t want to ever leave… but our next guests will be arriving at 4 pm and we require adequate time to prepare the space for them. Our dedicated cleaning crews start cleaning at 11 am. Please note that a late check-out will incur a late check-out fee.

Lights & Air Conditioning

In order to conserve as much electricity as possible, please raise the temperature of the air conditioning to 75 degrees and turn off all lights every time you leave the unit, including upon checkout.

Anything You Use, Please Put it Back

Everything located in the apartment is yours to use, we only ask that if you use or move something, please put it back where it was found.

Parties or Events Are Not Permitted

If you’re coming to Miami to party, you’ve definitely picked the right place, just not at HOS Premium Services. Our goal is to maintain a family-friendly environment where guests can come to relax. (Although we know this won’t be the case with you…) any unruly behavior or serious complaints will result in you being asked to leave (and we’d truly hate for that to happen).

Noise Level

HOS Premium Services strives to ensure peace and quiet for all of our guests, neighbors, and community. For that reason, we use privacy-safe noise monitoring technology in our apartments. They only monitor for excess levels of noise and do not record types of sound or conversations and are in place to help ensure you also have a quiet and peaceful stay with us.

Florida Statute 509.141 Sec. 2 & 3

(2) The operator of any public lodging establishment or public food service establishment shall notify such guest that the establishment no longer desires to entertain the guest and shall request that such guest immediately depart from the establishment. Such notice may be given orally or in writing. If the notice is in writing, it shall be as follows:

“You are hereby notified that this establishment no longer desires to entertain you as its guest, and you are requested to leave at once. To remain after receipt of this notice is a misdemeanor under the laws of this state.”

(3) Any guest who remains or attempts to remain in any such establishment after being requested to leave is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083.

No Eating or Drinking in Bedrooms

Popcorn in bed? Think again… eating and or drinking in bed can result in accidental spills and additional cleaning fees (who wants that?)

No Smoking

We are a smoke-free building. No smoking is permitted inside units, on balconies, in common areas, nor at the amenities. Please be respectful of this rule. Please note that if there is smoking anywhere, an additional $300 cleaning fee will be applied.

Accidental Breaks or Damage

Hey, accidents happen. We get it… all we ask is that you give us a heads up if something breaks in order for us to make sure it’s replaced for our next guests. We’ll try to fix it, but if it can’t be fixed, we’ll ask for your help in covering the replacement.

Trash

Please don’t allow trash to accumulate, remove any and all trash from your unit.

Trash chutes are located on every floor right down the hall.

Please do not send anything to the mailboxes

Please do not address packages with unit numbers. HOS Premium Services and the Front Desk DOES NOT have access to mailboxes.

Please do not move, remove, or disconnect the wifi or cable boxes

This will cause disruption in your service and sometimes we all need Netflix in our lives!

Lost or Stolen Property

HOS Premium Services shall not be held liable for any of the Guest’s property lost or stolen either from the Guest’s reservation or from any parking, storage, or common area in or about the Premises, and Guest assumes all responsibility for the security and safekeeping of any such property.

Early Check ins / Late Check Outs

Early check ins and late check outs are subject to availability of the unit and are subject to an additional fee. Please contact your host for more information.

Overall, we really want you to have a good time and to treat our property as if it were yours. Always be courteous with your neighbors and respectful to the staff.